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Graham Reid, Director of Managed Network Solutions, BT

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A new way of thinking

 

We have a number of publications including articles, audio visual (TV, Radio and Podcasts), books, case studies, research and white papers which are available to purchase or download for free. Please use the links on the left to view our full range of support material.

 

To obtain a download, please click on the relevant document to register your interest and a link will be sent to you by email.

 

Our work has also been cited in various publications by authors. To see our Citations list, please click here.

 

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"In the same way that Toyota fundamentally transformed our understanding of manufacturing... this approach has transformed our understanding of the flow and delivery of support, knowledge and innovation in service organisations."

Dr. Joel Cutcher-Gershenfeld Senior Research Scientist MIT Sloan School of Management and Executive Director, MIT Engineers Systems Learning Center, Boston.