| Presentation Title |
Date |
Events |
| Lean Service Thought Leader and Organisational Architect |
Apr 2010 |
Imperial College London Business School |
| How CIOs are achieving success in Lean Service |
Mar 2010 |
ICT Services Webinar |
| Lean Leadership Master Class |
Mar 2010 |
Public Sector Forums - London |
| Lean Leadership Master Class |
Nov / Dec 2009 |
Public Sector Forums - London / Leeds |
| Real Lean for Real People |
Jun 2009 |
Public Sector Forums - London |
| How to lead your organization into the future using Lean Six Sigma |
Jun 2009 |
Oak Brook Hills Marriott Resort, Chicago, IL |
| Meeting The Challenge |
May 2009 |
Contact Centre Conference - Newcastle |
| Real Lean for Real People |
Apr 2009 |
Public Sector Forums - Manchester |
| Designing and Delivering a Great Customer Experience while Improving Performance |
Apr 2009 |
Customer Experience Forum - London |
| Real Lean for Real People |
Jan 2009 |
Public Sector Forums - London |
| How different is a Lean Transformation and how to diagnose your organisation to chart your Lean Journey |
Nov 2008 |
The Lean Enterprise Academy World Summit - London |
| Customer Contact: The good, the bad and the unnecessary. |
Nov 2008 |
CCA Annual Convention - Edinburgh |
| How to create a world class customer experience |
Nov 2008 |
The Focus Group - London |
| Service Operations Effectiveness: Making the Customer's Voice Actionable |
Nov 2008 |
Fisher College of Business, Columbus, Ohio. USA |
| Real Lean for Real People |
Oct 2008 |
Public Sector Forums - Birmingham |
| Transforming the Service Climate |
Oct 2008 |
ICS Annual Conference - London |
| Lean Summit South Africa - Stephen Parry keynote speaker. |
Oct 2008 |
Lean Summit South Africa |
| Lean Summit India - Stephen Parry keynote speaker |
Aug
2008 |
The Indian Lean Management Institute - Mumbai and Chennai |
| Stephen Parry Conference Chair and Speaker - Lean Service in the Public Sector |
May
2008 |
Public Sector Forums Woking UK |
| The Future of Help |
Mar
2008 |
The Lean Enterprise Institute Orlando USA |
| Transforming the Service Climate |
Feb
2008 |
The Customer Service Training Association (CSTA) |
| The Public Sector Service Journey |
Dec 2007 |
CIPFA Performance Improvement Network. London, UK |
| Show me the Money |
Nov 2007 |
Deming Learning Network, Aberdeen |
| Lean Service:A new business model for the modern world |
Oct 2007 |
Confederation of Danish Industries Lean Service Conference, Horsens, Denmark |
| Lean vs Six Sigma |
Oct 2007 |
SOCAP Annual Conference, London Zoo, UK |
| Delivering More with Less-Surviving the Big Squeeze |
Sep 2007 |
CIPFA Northern Ireland Annual Conference, Newcastle, Northern Ireland |
| Modern Customers Need Modern Business Models |
Jul 2007 |
European Business Model Innovation Forum, Heidelberg, Germany |
| The Seven Deadly Sins of Business Transformation |
Mar 2007 |
Irish Centre for Business Excellence Lean Symposium, Limerick, Eire |
| People Management:Service Climate Management ® |
Mar 2007 |
Seminars for Success, Aston Business School, Birmingham, UK |
| A Demanding World:how much value do you create for customers |
Nov 2006 |
Direct Marketing Association, London, UK |
| Service Climate Management ® |
Nov 2006 |
Customer Quality Congress Annual Conference, Cannes, France |
| Creating Intelligence Workers and designing the Organisation for Value |
May 2006 |
Customer Contact Association Conference, Manchester, UK |
| Sense and Respond |
May 2006 |
Deming Transformation Network, Bedford, UK |
| The Sense and Respond Service Climate |
Apr 2006 |
Dubai Quality Awards Conference, Dubai |
| ROI = T+T+T: The three Ts model for change |
Feb 2006 |
Software Measurement and Improvement Forum, London UK |
| Lean Transformation in Service Organisations |
Nov 2005 |
Frontiers of Lean, Lean Enterprise World Summit, Stratford, UK |
| Sensing and Responding to Customer Need |
Nov 2005 |
Institute of Customer Service Annual Conference, London, UK |
| Sense and Respond: Creating a better customer experience |
Oct 2005 |
SOCAP Annual Conference, Tower of London, UK |
| Improving your Service Climate |
Aug 2005 |
West Midlands Excellence Forum, Birmingham |
| Sense and Respond: The journey to customer purpose |
Jun 2005 |
Customer Strategy and Management Annual Conference, NEC, Birmingham, UK |
| Challenging Assumptions, Breaking Mindsets and Transforming Services |
May 2005 |
Richmond Events, Aurora Cruise Ship, Jersey, UK |
| A New Way to Design, Build And Operate your Business |
May 2005 |
CCA Contact Centre Executive Forum, Birmingham, UK |
| Contact Centres for the Financial Sector |
Apr 2005 |
Osney Media, Manchester, UK |
| Business Excellence Strategies |
Dec 2004 |
National Business Awards, Edinburgh, Scotland |
| Sense and Respond: A Breakthrough customer service strategy |
Nov 2004 |
eCustomer Service World Conference, Orlando, USA |
| Boosting ROI and the Customer Experience |
Oct 2004 |
Marcus Evans Events, Paris, France |
| Beating your Performance Targets by Focusing on your Customer |
Oct 2004 |
The Public Sector Challenge Conference, Manchester, UK |
| Service Transformation: A new approach |
Sep 2004 |
Public Sector Performance Management, Cranfield Business School Conference, Edinburgh, Scotland |
| Knowledge Driven Business |
Sep 2004 |
SAP Annual Conference, Sophia Antipolis, France |
| Learning to Sense and Respond |
Jul 2004 |
Lean Enterprise Institute Lean Service Summit, Netherlands |
| Avoiding the Productivity Trap |
Jun 2004 |
Cranfield Business School, UK |
| Lean Thinking: Transformation journeys |
Jun 2004 |
Cambridge University, MIT and Judge Institute, Cambridge, UK |
| Managing for Customer Value and Profit |
Jun 2004 |
Return on Investment Industry Forum, Cranfield Business School, Shell Building, London UK |
| Sense and Respond: A new approach to service and customers |
May 2004 |
European Conference on Customer Management, QE2 Conference Centre, London, UK |
| A New Way to Design and Operate your Business |
May 2004 |
Aston Business School of Management, UK |
| Creating Organisational Value |
May 2004 |
Cranfield School of Management, UK |
| Developing Customer Services and Customer Value |
Apr 2004 |
Beyond Budgeting Round Table Annual Conference, London, UK |
