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The home of Lean Service Management and 'The Service Climate Management'® Method
Chartered Management Institute and Imperial College London Business School Annual Lecture
Date: Thursday 22nd April 2010
Time: 18:00 for 18.30 start
Cost: Members £10, Non-member £20,
ICBS Students no charge
Venue: Lecture Theatre level 1, Tanaka Building,
Imperial College Business School, South Kensington,
London, SW7 2AZ
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Lean Service
by Stephen Parry, Lean Service Thought Leader and Organisational Architect
CMI Members are invited to this event, where you will gain a novel and very powerful perspective on how to create lasting success by changing the way we think about the design, management and leadership of operations. It will also be an opportunity to network with colleagues from CMI and Imperial College.
Lecture Subject: Has the Climate changed for Lean Service?
The business climate has changed and so must our approach to customers, employees and the way we design organisations.
This talk will describe how using Lean Service principles and practices we can transform business enterprises and whole industries forever.
- Why today’s business models do not support the modern customer.
- Is Lean-Service the modern way to run business?
- Changing the way organisations think and operate.
- The new role of management and leadership.
- Current opportunities and dangers for the Lean ideal.
Speaker – Stephen Parry
Lean Service Thought Leader and Organisational Architect
Stephen Parry has world-class reputation for creating profitable organisations with superior service climates by transforming the way employees, managers and leaders think about their business.
His transformation work has received recognition from the National Business Awards and the European Service Industry Awards.
Author of Sense and Respond: The Journey to Customer Purpose (Macmillan 2005)
Visiting Fellow to Professor Dan Jones Lean Enterprise Academy
CEO See Business Differently
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