Lean Leadership Master Class with Stephen Parry
Does Lean Management have the power to make truly revolutionary changes in a business? Can it bring about radical improvements to quality, innovation and service?
Why do some realise little benefit while others have achieved astonishing success from Lean?
The Master class will help you understand exactly what your organisation would look like after a successful Lean transformation. It will enable you to understand the principles, and distinguish a genuine Lean approach from some of the more futile “transactional” process improvement approaches sometimes attempted.
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The Master class will outline in the form of case studies, exactly the way service staff interact with customers and how Lean managers develop their staff and improve performance.
It will outline Lean Management strategies which will positively impact the end-to-end service and executive management thinking. It will demonstrate how Lean can be used to inform the executive about the real needs of customers, the true cost to serve and the health of the organisation.
It will also help you understand what steps you would need to take, what is likely to stand in your way, and how you can make best use of the resources you already have to make Lean work for your organisation.
It will contain case studies from the public sector demonstrating how local authorities have applied lean to formulate and execute Citizen Access Strategies providing better access to citizens, aligning end-to-end services, reducing service costs, increasing end-to-end responsiveness and creating higher performing motivated staff.
We will also use a private sector case study to demonstrate how the application of Lean Management lead to a reduction in 60% of unwanted service demand, 70% increase in end-to-end service delivery times and the identification of new services that increased revenues by 30%
In summary:
The Master class will
1. Introduce you to the possibilities presented by a genuine Lean Management approach.
2. Help you see what your own organisation could look like.
3. Enable you to take practical steps to get started with Lean Management.
4. Show you why it is important to challenge certain “sacred cows” of current management thinking.
5. Provide you with an understanding of how corrosive some cultural aspects of your organisation might be, eg the blame culture, the blind compliance with nonsensical performance indicators.
6. Outline the true dangers of focussing on cost reduction and other “quick fixes”
7. Demonstrate how Lean Management helps you work with customers, employees and managers.
Booking: http://www.thehubevents.com/all-events/lean-leadership-master-class/prod_9.html
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