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Putting the customer at the heart of an organisation
| Date | Title | Information | | 2008 December | Traditional call-centre model has reached the end of its useful life | View | | 2008 November | Creating a great customer experience. Interview | View | | 2008 October | | | | 2008 September | First Call Resolution. Avoid the waste but not the value | View | | 2008 August | | | | 2008 July | Inaugural Lean Management Summit India. Stephen Parry keynote speaker | View | | 2008 June | Planning and Achieving Change | View | | 2008 May | Call Centres and the Search for Value. Including Podcast. | View | | 2008 April | Customer Experience and Lean Service. Orlando Lean Summit Interview | View | | 2008 March | | | | 2008 February | | | | 2008 January | PDCA Start with Check: Fourth Generation Management Brian Joiner | View |
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