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The home of Lean Service Management and 'The Service Climate Management'® Method
Featured Workshop
Lean Leadership Master Class with Stephen Parry
London : Tuesday March 9, 2010
Event Type : Training/Seminar
Price : £385
Intended For : Senior managers with an interest in business transformation
Organization : The Hub Events
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Booking : http://www.thehubevents.com/all-events/lean-leadership-master-class/prod_9.html
Excellent opportunity to meet and learn from the worlds leading Lean transformation expert Stephen Parry.
This workshop will address your current challenges and enable you to develop your vision of what your organisation will be like after its lean transformation. It will help you plan the steps you need to take to get there.
Does Lean Management have the power to make truly revolutionary changes in a business ?
Can it bring about radical improvements to quality, innovation and service ?
Why do some realise little benefit while others have achieved astonishing success from Lean ?
We will also use a private sector case study to demonstrate how the application of Lean Management lead to a reduction in 60% of unwanted service demand, 70% increase in end-to-end service delivery times and the identification of new services that increased revenues by 30%
The Master class will help you understand exactly what your organisation would look like after a successful Lean transformation. It will enable you to understand the principles, and distinguish a genuine Lean approach from some of the more futile "transactional" process improvement approaches sometimes attempted.
The Master class will outline in the form of case studies, exactly the way service staff interact with customers and how Lean managers develop their staff and improve performance.
Click here for more information
We are Europe' s leading Lean Service specialist in customer service strategies, operational excellence, organisational development and leadership.
What we do
See Business Differently is a team of business transformation experts who help organisations learn to see their business differently. We help you transform your business for improved performance, profitability and customer satisfaction using 'Lean', 'Sense and Respond' and 'Service Climate Management' ® principles.
Why businesses ask for our help
| The See Business Differently difference
| | Despite working harder than ever, we’re getting fewer results | Improved efficiency, less waste, better outcomes
| | | | We used to be the biggest and best but something’s changed
| Value-added service, competitive edge
| | | | | We don’t know what our customers want | Responsive and relevant customer experience | | | | We knew there was a problem when we noticed the staff team looked very different from the team we had this time last year
| Happy, motivated staff; improved attendance and retention
| | | | We’re regularly losing customers to our competitors
| Increased customer loyalty, growth in number of new customer
| | | | We seem to spend more and more time fixing problems...and often it’s the same problems
over and again
| Problems reduced or eliminated, business energies redirected
| | | | It’s the age old problem – how to make more money and reduce costs, yet still provide a
quality service
| Targets achieved!
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